Refund Policy

Our exchange, refund and return policy for shows at The Maltings Theatre

Once purchased, tickets are non-exchangeable and non-refundable.

We will, at our discretion, endeavour to exchange tickets for a different performance of the same show where you find that you are no longer able to attend the date for which you originally booked. However, this will be subject to the availability of seats at that show on that date and time. This will be assessed at the point when we are processing your request for an exchange.

We can accept tickets for resale but we will only attempt to resell them once a show is sold out and we cannot guarantee that they will be resold. An administration charge of £3 per ticket will be made for each ticket successfully resold. This will be deducted from the amount remitted to you after the tickets are resold.